Delivery

Free Delivery
Doorstep delivery is FREE for all orders above SGD$89.

$8 Doorstep Delivery
There is a SGD$8 doorstep delivery charge for orders below SGD$89.

We aim to deliver your order within 1 - 4 working days after confirmation. Our team will contact you regarding the date and time of delivery. Our standard delivery timings are:
Weekdays 12-3pm, 6pm - 9pm
Saturdays 11am - 2pm
We do not deliver on Sundays, except upon request. Do contact us if you have a special request.

$5 SingPost SmartPac (*Only for small items only)
There is a SGD$5 charge for delivery via SingPost SmartPac.
SmartPac is a postage-paid postal service for delivery anywhere in Singapore. This services takes between 1 - 3 working days to deliver. A tracking number will be provided.

Before you choose this delivery option, do note that:
- This delivery option is only applicable to orders with small items only. E.g. Spirit Essences, Jackson Galaxy Stain & Odour Remover/Refill Pack, and Mr Paw Dog Shampoo.
Due to SmartPac box constraints,
- For Spirit Essences: Maximum 3 bottles per box
- For Jackson Galaxy Stain & Odour Remover: Maximum 2 bottles + 1 Refill Pack per box
- For Mr Paw Dog Shampoo: Maximum 2 bottles per box
- You may also choose this option if you are ordering a couple of the items listed above. In the event that your items cannot fit into one box, we will contact you to either 1. change to Doorstep Delivery, or 2. use more than a box.
- Pets Actually reserves the right to reject orders that do not meet the above requirements.
- Pets Actually is not responsible for any delay in delivery, or lost mail after we hand the items to SingPost.

International Shipping
If you are based outside of Singapore and would like to place an order with Pets Actually, please email us at hello@petsactually.com. Remember to include a list of items you would like to purchase (quantity, colour, size, etc) and your delivery address. We will get back to you shortly with a quote for shipping.

For any queries, please email us at hello@petsactually.com.